FAQ

Do you ship outside Canada?

Yes — we currently ship to both Canada and the United States. US orders typically take a bit longer than domestic Canadian delivery due to cross-border transit and customs processing — see "How long does shipping take?" below for estimates.

How long does shipping take?

Orders are typically processed within 1–5 business days. Delivery generally takes 5–15 business days within Canada, and 7–15 business days for US orders, depending on your location.

How much does shipping cost?

Shipping costs are calculated automatically at checkout based on your address and order details.

How can I track my order?

Once your order ships, you'll get a confirmation email with tracking information.

What is your return policy?

We offer a 30-day return policy from the date you receive your item. It must be unused, unworn, with tags, and in its original packaging.

How do I start a return?

Email us at supplyhubltd@gmail.com, and we'll walk you through the process.

Can I cancel or change my order after placing it?

Since orders are processed quickly, we can't always guarantee changes — but email us right away at supplyhubltd@gmail.com, and we'll do our best to help before it ships.

My order arrived damaged — what do I do?

Contact us within 7 days of the expected delivery date at supplyhubltd@gmail.com, and we'll help make it right.

What payment methods do you accept?

We accept all major credit cards and other secure payment options available at checkout.